Shows only calls that are currently active; completed calls are available in Call History.
Active monitoring
0 currently active session(s)
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Supervisor controls
Agent steering uses provider data messages where supported. Listen and barge controls stay disabled until provider/carrier audio monitoring is implemented.
Select a currently active call to view controls.
Transcript & events
Latest provider events captured for the selected call.
No live events yet.
Coaching suggestions
Risk flags and next-step guidance from recent transcript windows.